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Listening to What Your Customers are Saying
What are your patients saying about you or your health system? Where are they saying it? What are they saying on Facebook? Twitter? Have you considered an ethnographic study to find out? With the help of our business partner Feedback, Corrigan Consulting completed an online behavioral study around cancer patient online behaviors. The objective of… Read More
Price Transparency a Must
A recent Kaiser Family Foundation poll found that 67 percent of Americans worry about unexpected medical bills. This beats out worry over the cost of rent, food, gas, prescription drugs and insurance deductibles. And according to an NBC News health report, four in ten people have received an unexpectedly high bill for healthcare in the… Read More
3 Tips for Physician Practices to Manage and Protect Their Online Reputation
When is the last time you Googled your own practice? Do you know what patients (or potential patients) are saying about you? Have you responded to any of the comments? Are your business hours correct or are they even listed? Are your special areas of expertise provided? Here you’ll find three tips to help you… Read More