“With so many options for shoppers to consider, every brand needs to do more than simply keep pace with customers and competitors. Your company must be in the places and on the platforms your shoppers are headed next…versatility matters. And the only way to stay versatile is by embracing new technologies.” This quote from Choice… Read More

While doing research for a client recently, we stumbled across this creative and fun – yet worthwhile – article from Help Scout, 75 Customer Service Facts, Quotes & Statistics. Within it you’ll find useful information to help sell your case for marketing efforts toward an improved customer experience (in addition to simply discussing your HCAHPS… Read More

“If people are searching for something near them, that’s a pretty strong signal of intent,” says Google’s VP of Marketing for the Americas Lisa Gevelber in a recent Think with Google piece. According to the article, in the past two years there has been a 500% growth in mobile searches combining “near me” and a… Read More