Spiral Thinking: A Catalyst for Innovative Customer Experiences
It is a disruptive time for healthcare – new competitors, new innovations, new operating partnership and models, a more discerning customer base and new revenue models and requirements have drastically changed the way we will do business. To be competitive, healthcare systems are going to need to change how they differentiate their products and services… Read More
Cancer Patients–An Online Behavioral Study
Feedback and Corrigan Consulting recently completed online research on the Consumer Decision Process, Online Support Forums and Key Influencers of Cancer patients seeking/selecting a health care provider. The objective of the study was to understand the consumer community landscape online with four key questions: • Where do existing and potential patients discuss Cancer services? • What are… Read More
The Science of Healthcare Marketing
Technology has transformed business processes in nearly every industry – and few disciplines have been disrupted more by technology than that of marketing. Change is hard. But underestimating the speed, magnitude, and impact of change driven by technology, science, and empowered consumers will create problems that are even harder to fix. This article was originally… Read More
What Kind of Marketing Organization is Your Health System?
Marketing management systems differ from health system to health system. Some are expansive, core business functions with strong growth accountabilities, others are configured functionally to support the development and deployment of marketing tactics, and still others have not evolved from those early days when marketing relied on a narrow set of tools to promote programs… Read More